Shipping policy

Shipping Policy

Free shipping
We offer free standard shipping on all orders within the United States.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order is placed, and another email with a tracking number once it ships.

Delivery time
Once shipped, orders are typically delivered within 7–14 business days, depending on your location. Delivery times may be longer during holidays or periods of high demand.

Tracking your order
As soon as your order ships, we will email you a tracking number so you can follow your package. Tracking updates may take a few days to appear after shipping.

Delayed or lost packages
If your package hasn't arrived within 20 business days of shipping, please email us at mellowmuutt@gmail.com and we will send a free replacement or issue a full refund.

Wrong address
Please make sure your shipping address is correct before placing your order. If you notice a mistake, email us within 24 hours so we can update it before the order ships.

Contact
Questions about your order? Email us at mellowmuutt@gmail.com and we'll get back to you within 24–48 hours.