Refund policy

Refund Policy

90-Day Money-Back Guarantee
We want you and your dog to love your MellowMutt purchase. If you're not completely satisfied for any reason, you can request a full refund within 90 days of receiving your order.

How to request a refund
Email us at support@mymellowmutt.com with your order number and a short description of the issue. In most cases, you will not need to send the item back. If we do need the item returned, we will send you instructions before you ship anything.

Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, please contact us within 14 days of delivery and include a photo. We will send a free replacement or issue a full refund, whichever you prefer.

Refund processing
Once your refund is approved, it will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Order cancellations
You can cancel your order within 24 hours of placing it by emailing us. After that, the order may already be on its way, but you are still covered by our 90-day guarantee.

Contact
Questions? Email us at support@mymellowmutt.com and we'll get back to you within 24–48 hours.